Concentrix - Customer Support Specialists

Job Title:

Work at Home Customer Service or Sales or Technical Support Advisor

Job Description

• Job Title: Work at Home Customer Service or Sales or Technical Support Advisor
• Job Profile: Advisor II, Customer Service – Advisor II, Sales – Advisor II, Technical Support

Summary

Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the world’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!

We are growing our team of Work at Home Advisors. This is a great opportunity for you to build a customer service, sales, or technical support career.

What will you do in this role?

As a Customer Service Advisor at Concentrix, you will:

• Handle customers via inbound calls, outbound calls, or through the internet
• Assist customers using a call flow guide to answer questions and solve problems
• Track, document, and retrieve information in databases
• Invest in our customers’ success by offering additional products and/or services

As a Sales Advisor at Concentrix, you will:

• Close sales, work on prospecting, negotiation, presentation, and use B2B or B2C skills
• Use product knowledge, build client relationships, and find new ways to retain customers
• Be detail-oriented when it comes to sales of products and services
• Upsell and spontaneously offer additional products and services

As a Technical Support Advisor at Concentrix, you will:

• Resolve technical issues related to hardware, software, and client products
• Provide basic customer service support
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology is preferred.

Who You Are:

As a Work at Home Customer Service, Sales, or Technical Support Advisor your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:

• A high school diploma or GED
• A minimum of six months of customer service experience or hard sales experience for sales positions
• A quiet, distraction-free environment to work from in your residence
• Talent for delivering outstanding service
• Strong computer navigation skills and PC knowledge
• High speed internet and a smartphone

What’s in it for you?

We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:

• Base Wage: $15.00 per hour, however it may be higher based on position
• Opportunities for performance incentives and bonuses
• Paid Training
• A work computer may be provided depending on the position offered but is not guaranteed. Specific requirements will be discussed in depth with a recruiter.
• 401K, Medical, Dental, Vision Insurance, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team member and much more. Apply and talk to a recruiter today!

Apply Here