Customer Service - United Health Group

 

We offer 7 weeks of training. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Taking inbound calls for patients calling their doctor offices. Primary calls are for scheduling appointments
• Accountable for problem resolution of customer issues and to communicate resolution to appropriate parties
• Coordinates the provision of multiple services to patients performing a full range of administrative support services for medical offices including registration and scheduling of patients, tests, and other related duties
• Responsible for providing the highest level of patient/customer satisfaction 
• Verifies and updates demographic, insurance, and other patient information
• Provides patient education regarding questions asked about scheduling, lab results, forms, etc. 
• Escalate issues to Team Leads when appropriate
• Meet departmental standards for production and quality
• Meet departmental standards for schedule adherence
• Participate in training and self-development opportunities when appropriate
• Demonstrate a cooperative, positive attitude in the workplace
• Perform all other duties as deemed appropriate to provide customer service
• Partner with others to resolve escalated issues
• Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses
• Launch outbound calls as appropriate
• Providing Excellent Customer service to our callers and patients

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of call center experience
• 1+ years of customer service experience
• Familiarity with computer and Windows personal computer applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to type at the speed of 30+ WPM (words per minute)
• Ability to work any scheduled shift within the hours of operation between 7:00 AM – 10:00 PM EST (Eastern Standard Time zone) from Monday – Sunday including the flexibility to work occasional overtime and weekends based on business need

Preferred Qualifications:

• 2+ years of call center experience
• 1+ years of customer service experience
• Healthcare experience
• Bilingual fluency in English and Spanish

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to multi – task with multiple applications and monitors

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patienct care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

California, Colorado, Connecticut, Nevada, Washington or New York City Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York City residents is $16.00 – $27.31.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

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