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What You'll Do:
- Delivering a “WOW” customer experience while providing expertise during onboarding and strategy calls, customer set-up, and through their first 30 days.
- Collaborate with New Business, Customer Success Managers and CX Advocates closely to ensure all critical information is received during customer sign-up and getting the Customer’s first season and registration running smoothly.
- Provide feedback about product tools and processes that could improve Customer experience and adoption.
- Leveraging your “read the cues” skills to identify how we can best serve each customer with the tools we have, providing set-up recommendations and best practices to ensure success.
- Providing platform guidance and training during a customer’s first 30 days.
What Will Set You Up for Success:
- A positive attitude, ready to offer help and support in a friendly and professional way
- An above average understanding of how TeamSnap products and services and best practices for use
- An excitement to help customers and co-workers engage with our product
- Excellent communication skills, verbal and written
- Previous experience in SaaS environments
- Must be able to work in West Coast hours. Hours may be 8a-5p or 9a-6p PDT
Bonus Points:
- Previous experience in onboarding, L&D, or training
- Experience in Salesforce
- Experience as a parent, coach, or participant in recreational sports
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