Transcom Hiring Remote CSRs $17.31/hr

 

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Location: USA, Work at home

Job category: Customer Service Representative (CSR)

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Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of home?

Join our Transcom family as a Work At Home Customer Service Agent!

In this Full-Time employee role, you’ll support our client’s customers with their questions related to billing and account maintenance. Customers may have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.

• $17.31 Starting Pay 
• Plus performance-based incentives each month, earning potential
• Pay increases with continuous learning and advancement to new tiers of support
• Benefits - Medical, Dental, Vision, 401(k)
• Paid Vacation Time
• Computer Equipment Provided
• 100% REMOTE - Work-at-Home 
• Great Work/Life Balance while developing your career

We’ve got an exciting career opportunity for you, if you can:

• Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Work independently with discipline and motivation to succeed in a virtual environment 
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
• Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment

 

What's In It For You?

• Position as a Transcom employee (not an independent contractor)
• Computer for this role is provided by Transcom 
• Paid Vacation 
• Health Benefits for you and your family
• 401(k) Investment options with employer match opportunities
• 100% work at home, including training
• Employee Assistance Program 
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people 

 

Requirements

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts, including: evenings, weekends, and holidays
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 40 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathy
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
• Previous call center and/or work from home experience preferred

 

Location Requirements

Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, MT, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI