Key Responsibilities
- Answer technical questions from clients and teammates via live chat and email
- Work side-by-side with clients in the Ceros platform to help achieve their project goals
- Escalate advanced questions or issues through appropriate channels
- Identify opportunities for client training and development
- Become an expert on Ceros and stay up to date on new features
- Identify and report product improvement ideas from clients
- Perform other operational and administrative support as requested by the business
Practical stuff we anticipate you having
- Experience working in common design programs such as InDesign and PhotoShop
- Previous experience working in a Customer Support role
- Working knowledge of HTML, CSS, and JavaScript helpful, but not required
- Ability to communicate advanced technical concepts to a non-technical audience
- Ability to think on your feet and solve problems quickly
- Excellent communication, typing, and grammar skills
- Understanding of DNS and the fundamentals of the internet
- Ability to troubleshoot basic internet networking problems
- Must be a self-starter with a strong sense of accountability
- Experience working with cloud-based design tools is a plus
- Relentless passion and contagious enthusiasm
What we’re looking for from the heart
- Creativity - You find a way
- Authenticity - You take your job more seriously than you take yourself
- Passion - You give a shit
- Courageous honesty - You speak up and push boundaries
- Respectfulness - You keep things civil
- Curiosity - You want to learn new things
- Human whisperer - You listen and seek to understand by asking questions before responding
- Time traveler - You prioritize consciously and use your time wisely and efficiently
- You practice empathy and accountability
Key Things to Know
- This is a full-time position
- This is a remote first role
Compensation
- Ranges from $55,000 - $65,000 base salary
- Pay range varies depending on qualifications and experience
Benefits
- Competitive Salary
- Stock options
- Premium health insurance
- 401K match
- Paid parental leave
- Unlimited vacation days
- Sick Days
- Wellness Fridays (Half Day Fridays)
- Excellent gear (Macbook Air, external monitor, etc.)
- Stipend for the home office set up
- Growth and Learning opportunities within the company
- Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another
Apply Now - Click Here
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