Perks - Unlimited Vacation, $1k for office setup, MacBook provided, $3k to further your knowledge!!
ROLE 👩🏽💻👨💻
- Become Superhuman's most knowledgeable product expert
- Excite, educate, and encourage customers to make them brilliant at email
- Communicate with customers to solve their problems and improve their lives
- Be the voice of our customers, and evangelize internally for what they need
- Influence our product and growth strategy to further delight our customers
- Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
- Go above and beyond by creating bespoke moments of delight
SOUND LIKE YOU? 🙌
- Experience: You have 0-2+ years of experience in customer-facing roles, preferably with a technical software product.
- Communication: You understand tricky topics, both in writing and in person. You communicate clearly and with precision.
- Attention to Detail: You exercise astonishing attention for detail in everything that you do.
- Delight: You go the extra mile for your customers, and constantly find new ways to delight them.
- Fast Learner: You quickly learn new concepts, and you easily pick up new skills.
- Inquisitive: You are curious about your customers, and want to understand their needs.
- Determination: You love challenges and persist when problems become complex.
- Optimism: You find ways to move forward from challenges stronger and happier.
- Efficient: You move quickly and effectively, and always find ways to achieve more.
- Location: We're open to you joining us from a home office anywhere in North or South America.
SALARY 💸
The Delight Specialist role may span a range of experience and expertise. Through our interview process, we will review your background, local market data, and use a mix of technical and qualitative assessments to determine where you fall in our range. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization.
Our starting salaries for this role range from $50,000 - $66,000. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.
We are open to hiring for this role anywhere in North America. We take a locally informed approach to compensation, and our range is inclusive of starting salaries in different geographies.
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