ABOUT THE JOB
- You will work with our integration engineers to implement our retail solutions and continue working with our customers to ensure they secure value from our solutions throughout the relationship
- You will assist our retail customers in designing and implementing their promotion & pricing strategy, training them on the application and reviewing impacts of those changes on their business.
- You will nurture strong customer relationships as the subject matter expert on Eversight’s capability for power users and program managers
- You will identify opportunities to standardize materials and processes to enable high quality customer support at scale.
- You will deliver an excellent customer experience through strong project management: anticipate and work through bottlenecks, manage multiple schedules of data-driven processes and deliverables, maintain a high standard of execution
- You will serve as internal “voice of the customer” for Product, Engineering, and Data Science team to make improvements and add new capabilities
- You will freely spearhead special projects that uncover cross-functional opportunities to grow Eversight. This includes analytics, operations, product improvements, and other areas of personal interest
What’s in it for You
- You will experience the excitement of working at and growing with an expanding team within Instacart where you can make a huge difference
- You will be part of an exceptionally talented team that retains a significant focus on personal and professional development
- You will be part of a significant period of growth for the business
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