Own and coordinate ticketing operations launches for clients while meeting and exceeding client service level agreements
This includes but is not limited to season ticket renewals, relocations, new season schedule release & pre-sale/on-sales, season deposits, package & plans, playoffs, standalone event pre-sales/on-sales (ie: a concert)
Coordinate client software version upgrades
Provide onsite event support as needed
Assist with software configurations as needed including but not limited to, event build, access control, tax and fee configuration, package & plan configuration, payment configuration, reporting requirements, online offers, and ticketing distribution partner set-up, etc.
Develop relationships with clients as a service contact for relevant projects and initiatives - you’ll work with Project Managers, Program Managers, and organizational leaders on delivering results for SeatGeek Enterprise clients
Conduct regular client check-ins as needed
Practice cross-functional collaboration with SeatGeek Product, CX, Product Support, third party integrations, and Engineering to deliver results for our SeatGeek Enterprise clients
What you have
3+ years of experience working in either ticketing operations, ticketing software services, or enterprise client services in a SaaS setting
Excellent communication and collaboration skills with a positive attitude, even in the most challenging situations
Willingness to travel up to 30% of the time to client onsite visits
Knowledge and experience with the following is a plus: Live Events industry, MLS Activities, NFL Activities, Ticketing Industry, Ticket Resale, Ticket scanning, EMV Hardware, Ticket Printers, API based SaaS
Perks
Equity stake
Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
A WFH stipend to support your home office setup
Flexible PTO
Up to 16 weeks of paid family leave
401(k) matching program
Health, vision, dental, and life insurance
Annual subscriptions to Headspace, Ginger.io, and One Medical
$120 a month to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music
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