Job Description
DISH’s first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience. For over 42 years we have been tuned in to the needs of customers. It’s why we’ve earned the J.D. Power accolade of being #1 in overall Customer Satisfaction five years in a row.
Job Duties and Responsibilities
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you!
In this role, you will:
- Always have at least 2 days off in a row
- Support customers between the hours of 6 AM to 10 PM MT
- 8 hour shifts 5 days a week
- Have open availability including weekends and holidays, that allows for potential schedule change every 12-15 weeks based on business needs
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
What’s in it for you?
- This is a Full Time, Work-From-Home position #remote
- 10% increase to your starting rate upon completing apprenticeship
- Company-provided equipment
- Extensive Benefits Package
- Medical, Dental, Vision Insurance
- PTO and Paid Sick Time
- 401(k) Investments with Company-matched funds
- Tuition reimbursement
- Discounted DISH, Sling & Boost services
- Opportunity is our greatest benefit
- Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
Ideal representatives have:
- High School diploma, GED, or equivalent experience
- Six months of related customer service and troubleshooting experience and/or training
- An openness to being coachable and a desire to learn new techniques
All representatives must have:
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Ability to be on camera during all video meetings
- Superb attendance
- Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays
- Flexibility with schedule changes every 12-15 weeks
- Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phone
Starting Pay varies by your home location:
Arizona $15.50
Colorado $16.00
Florida $15.00
Georgia $15.00
Indiana $15.00
Kansas $15.00
Maine $15.50
Maryland $16.00
Michigan $15.50
Minnesota $16.00
Mississippi $15.00
Missouri $15.00
Nebraska $15.00
New Jersey, $16.50
New Mexico $15.00
North Carolina $15.00
Pennsylvania $15.50
Ohio $15.50
Oklahoma $15.00
South Carolina $15.00
Tennessee $15.00
Texas $15.00
Utah $15.00
Virginia $15.50
Wisconsin $15.50
West Virginia $15.00
Wyoming $15.00
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