At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will:
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
Compensation
$21 per hour
More Benefits, More Health, More Wealth, and More Life
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.
Medical, Dental, Vision, Prescription coverage Day 1
Flexible Schedule Options
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Tuition Reimbursement
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance
Disability Insurance
401 K and Stock Purchase Plan
“At Capital One, we strive to attract the best people to give them the opportunity to be great.”
- Rich D. Fairbank, Chairman, Founder and CEO
We believe in the Power of one
Basic Qualifications
High school diploma, GED or equivalent certification
At least 1 year customer service experience
Work from Home Technology Requirements
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is notsupplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
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