Job Description:
Remote Banking Call Center Associate
Pay rate is $17.00 an hour.
Training: 9:00AM-5:30PM EST
Plenty of career growth opportunities within the healthcare team!
Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!
Paid time off. Fully work from home!
Production Schedules can be scheduled within 2 hours of training Schedules, therefore, subject to work a 40 hr work week. MUST be able to work weekends – must be able to work a Saturday or Sunday. Production schedules days may be moved with 2 weeks notice at anytime
Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and delivering solutions? If so, this role is for you!
About the Remote Banking Call Center Associate role…
As a member of the Customer Experience team, you assist customers with questions, inquiries, and issues related to their banking accounts. You manage a steady volume of incoming calls from customers while navigating multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.
A few of the questions you may receive as a healthcare call center associate are the following:
- “Can you provide me with assistance with transferring funds?"
- “Can you assist me with setting up automatic withdrawls?"
What we look for…
We’re looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:
- Ability to successfully complete a 8-week virtual training class. You cannot miss a day of training!
- High speed internet
- Ability to type 25 words per minute
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma, GED or college degree
- Excellent communication skills
- Availability to work weekends (if needed based on call volumes)
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