Customer Care Specialist
at GoFundMeWant to help us, help others? We’re hiring!
GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe & easy for people to ask for help & support causes—for themselves, each other, & their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe & Classy have empowered people & organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.
Join us! The GoFundMe team is searching for our next Customer Care Specialist who will offer effective & empathetic support to our customers & ensure that appropriate actions are taken to resolve customer problems & concerns.
The Job…
- Make a difference by offering human support to our customers, connecting directly with organizers who are gathering support from their communities & generous donors who impact the success of each cause
- Work in a dynamic environment, where you’ll need to be resourceful, creative, adaptable & solution focused
- Help our customers to successfully transfer raised funds to their bank accounts, coach them to succeed through their fundraising experience, & help them navigate tricky troubleshooting scenarios, all through some of the most exciting & tough moments of their lives
- Provide support via live chat & email, & passionately champion customer feedback to improve the GoFundMe experience
You…
- Fluent English speaker - This is a must. Proficiency in other languages is a plus!
- Metric & goal driven - You enjoy challenging yourself & holding yourself accountable to reaching targets! We set high standards so we can provide an effortless experience to our customers.
- Customer Centric - You care about the experience our customers are having & understand the impact you have on their GoFundMe experience
- Compassionate - You truly care about people & want to help them, demonstrating strong emotional intelligence & the ability to adjust your approach based on the customer’s situation
- Adaptable - You enjoy being part of a growing organization, thriving under new challenges & an ever-evolving environment
- Effective communicator - You are a strong writer & someone who is able to confidently use communication as a tool to address our customers’ needs
- Tech-Savvy - You are comfortable working in an online space, learning new tools quickly & troubleshooting tech-issues
- Critical, solution-minded thinker - You can identify potential challenges & trends, & propose solutions. Everyone owns the success of our team!
- Detial oriented - Did you notice "detail" is misspelled?
- Resourceful - You are able to research independently, organize your resources effectively, & discover creative solutions to challenges you may encounter
- Invested in personal growth - You have a growth mindset, hunger for feedback, & a strong desire to learn
- Team Player - You enjoy empowering others, celebrating their wins, & supporting others’ growth
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