World Travel Holdings - Customer Care Reps - $15/hr

 

What you’ll receive…

• Training: Paid training, as well as on-going development to help you grow in your role and career.
• Pay: You will receive an hourly base pay of $15/hour plus bi-weekly incentives based on performance.
• Equipment: We’ll provide you with the computer equipment and headset needed to work remote.
• Support: You are home but not alone! Our internal support team is available real-time to help you be successful.
• Benefits:Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more.
• Travel Perks:Experience the industry through deeply discounted cruises, access to travel agent rates, an annual rewards cruise for top agents, and much more.

 

About World Travel Holdings

World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

Responsibilities

• Effectively handle 2 - 3 inbound service and reservation calls per hour.
• Accurately process new vacations and make requested changes to existing reservations in a timely manner.
• Adhere to our Customer Connection methodology to ensure customers receive a remarkable experience.
• Utilize available resources to efficiently handle customer requests independently and accurately.
• Consistently meet or exceed performance goals and maintain productivity standards.
• Navigate through multiple browsers and systems, chat via instant messaging, and respond to emails all while maintaining an engaged conversation with our customer.
• Be reachable and available by telephone, email, and instant message during work hours.
• Engage in team meetings and/or training sessions to build your knowledge base and awareness of company initiatives.

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