Discover. A brighter future.
We offer 100% remote, combo, or on site - it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in October of 2023.
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
• 10:00 AM - 1:00 PM EST (OH, MD, NJ, PA, DE)
• 8:00 AM -11:00 AM MDT (UT)
• 7:00 AM - 10:00 AM MST (AZ)
Note: Shifts are Monday - Friday with weekends as assigned .
What You’ll Do
Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.
These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigates a computerized system for responding and/or troubleshooting to customer questions.
Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multitasking, as needed.
How You’ll Do It
Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
Leverages 2 standard screens, verbatim scripts and procedures
Builds the Discover Financial brand by providing industry-leading care and innovative solutions
Qualifications You’ll Need
Bonus Points If You Have
H.S. Diploma or GED
1+ years Customer Service or related experience
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