Yes, they are hiring in all 50 states!! ⬅️⬅️⬅️
Essential Job Functions
- Resolves customer and agent inquiries, solves problems related to policies.
- Consults effectively throughout the insurance life cycle relating to coverage, renewals, cancellations, pricing and other general service related requests.
- Utilizes multiple system platforms to conduct research, identify processes and review prior transactions to make sound decisions and recommendations to customers.
- Maintains accurate system documentation of customer interactions or transactions, details of inquiries, complaints, or comments, as well as action taken.
- Acts as an advocate of the business to identify new coverage opportunities, retain customers and recommend Farmers Insurance to others.
- Identifies trends in service and escalates concerns to leadership.
- Refers unresolved customer issues to appropriate department for further investigation and handling.
- Partners with various departments including Policy Support, Claims and Underwriting in responding to or assisting to resolve customer concerns.
- May work with external vendors to further solve for or respond to customer needs.
- Builds knowledge and industry acumen through self directed learning to contribute updated content to Knowledge Management system for department use.
- Stays current with underwriting and policy guidelines, and other updates including Department of Insurance requirement changes.
- May provide peer support. Performs other duties as assigned.
Physical Environment
- This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
- Sits or stands for extended periods of time, up to a full work shift.
- Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
- Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
- Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
- Visually verifies and reads information.
- Visually locates material, resources and other objects.
- Ability to operate a computer for extended periods of time, up to a full work shift.
- Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
Education Requirements
- High school diploma or equivalent required.
- Associates degree or progress towards the completion of Bachelor's degree preferred.
- Personal Lines or Property and Casualty license may be required for this role. If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.
Experience Requirements
- One or more years general working experience preferred providing consultative service support within a high volume, complex environment.
Benefits
- Farmers offers a competitive salary commensurate with experience, qualifications and location.
o CA Only: $17.35 - $23.75
o CO Only: $16.15 - $22.55
o NY Only: $17.35 - $23.75
o Albany County: $17.35 - $21.68
o WA Only: $17.35 - $28.19 - Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
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