ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
ezCater menus are the beating heart of our marketplace. At the intersection of both sides of our platform, ezCater menus simultaneously guide our customers to place the perfect order and help our partners grow their catering businesses. Whether customers are looking for BBQ sandwiches for their team building seminar, vegan Korean noodles for their department outing, or a festive holiday meal for their office party, our carefully curated menus provide both the attention to detail and the streamlined experience that lead customers to say, time and time again, that we really do make their lives easier.
Simply put, the ezCater Menu Team is responsible for transcribing & reviewing all of the great menus on our site. We’re a group of tech-obsessed foodies who move fast & also know how to beautifully define kimchi & tahini on the fly. We’re driven & dedicated to bringing ezCater menus to the next level of excellence (and also love a good debate about the spiciest hot sauce while we’re doing it).
It’s the job of our Menu Specialists to create and review menus for all of our new restaurant partners while balancing speed, efficiency, and quality. We support a wide variety of partners - from mom & pop indies to national enterprise chains - and ensure that they all have accurate, functional, and appealing menus.
As a Menu Specialist, you will:
- Transcribe: You’ll work with websites, third party platforms, spreadsheets, and documents to compile, process, and transcribe items, prices, dietary information, and more in our homegrown tool.
- Review & revise: You’ll review menus and revise for quality aligned with our internal style standards.
- Meet high performance standards: Your key performance indicators will be based on the quantity and quality of the work you do transcribing and modifying menus.
- Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help with improving our processes and our tools.
- Advocate: We’ll expect you to be an internal advocate and champion for our amazing restaurant partners, and to seek out opportunities to create unparalleled experiences for them.
- Make an Impact: You’ll make an immediate impact on our company goals - you’ll be an essential part of the success of thousands of restaurant partners and help drive customer satisfaction.
To succeed as an Menu Specialist, you need to be:
- Devoted to details: Our quality standard is the highest in the business.
- A skilled wordsmith: You can easily type 75+ WPM while maintaining a high level of quality and accuracy.
- A big-picture thinker: Our team innovates as a group, and we’ll expect you to meet us two steps ahead.
- Hungry for change: If something isn’t working, we fix it. And then we fix it again.
- A circus-level juggler: You’re comfortable with a high-volume list of varied tasks and prioritizing them feels like second nature to you.
- Tech-knowledgeable: You have experience with technical services and platforms and are eager to learn more (Zendesk proficiency is a huge plus!).
- Adaptable & Inquisitive: You’re a natural problem solver - constant change is your fuel and you thrive in ambiguous situations.
- Driven towards excellence: We’ll expect you to consistently meet or exceed expectations on quantity & quality performance objectives.
- A team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for all parties.
Please include a cover letter, but throw everything that is ‘best practice’ about writing cover letters out the window, and please write as explicitly as possible what resonates with you about this job.
The national cash compensation range for this role is $45,000-$53,000*
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