Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We’ve built multiple financial products that benefit both renters and property managers - and we’re just getting started.
As a member of the Claims Operations team, your mission will be to deliver the best service possible in the role of claim intake, assignment and support. You’re a seasoned customer experience specialist who’s not afraid to get your hands dirty, working hard to support our in-house adjusters, partners, and policyholders. Prior experience with data entry is very helpful to have! You’re also interested in developing a deeper understanding of Jetty policies, and at a startup, you understand that a lot of pieces will continually shift and move to better serve our team, partners, and members.
Role & Responsibilities
Data Entry:
- Surety bond and renter’s insurance claim intake
- Set up claims internally
- Identify and request missing documentation
Claims Customer Support:
- Document and distribute incoming claim file supports
- Triage claim related tickets from our Service Operations team
- Respond to escalated claims inquiries via email and phone
Experience & Qualifications
- 1-2 years of work experience
- Prior customer service experience a plus but not required
- Experience with Google Suite, Britecore, Zendesk, or Snapsheet is helpful but not required
- Strong attention to detail
- Problem-solving skills
- Vigilant at identifying red flags and escalating concerns
- Solution focused
- Reliable and consistent with the desire to provide an outstanding customer experience
Compensation & Benefits
Philosophy:
Beyond our mission, our products, and our people, the best way for Jetty to attract, develop, and retain talent is to provide both career growth and financial opportunity. In order to provide financial opportunity, our goal is to create compensation packages that are:
- Competitive
- Salary bands are based on market data
- Data pulled from similar sized companies to ensure we remain competitive
- Responsible
- Salaries for current and future employees are in our budget, which is reviewed quarterly
- Comp bands are based on 50th percentile market data (aka, right in the middle)
- Fair
- Defined compensation bands for each level of a job family, updated twice a year
- Consistent performance management practices and company wide compensation audits
- Everyone is paid against Tier 1 compensation data, since it’s the most robust dataset, regardless of where you work
- Motivating
- Equity grants for all new hires, based on market data and internal comparables
- Additional grants given based on performance
- Supportive
- Comprehensive health insurance options that Jetty contributes to financially
- Health and wellness benefits
- Remote work benefits
- Flexible work schedules
- Generous leave policies
Compensation for this role:
- The hourly salary for this role is $24/hour
- The offer package for this role will also include stock option equity
Benefits and perks include:
- Health (with HSA and FSA options), dental, and vision insurance through Aetna & MetLife
- 401(k) retirement savings program
- Optional life and disability coverage
- 20 days of PTO + 12 holidays
- Generous parental leave policy
- Flexible remote work in any US location (keeping east coast hours)
- Stipends to cover WFH set-up, childcare, phone/internet bill, and optional co-working space
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