Role Snapshot
We are seeking a talented Military Benefits Specialist to join our team! The successful candidate will play a critical role in providing phone support to military members, retirees, and dependents eligible for both TRICARE and Medicare benefits. In addition, this role is responsible for assisting with claims and billing inquiries from hospitals and clinics.
In this REMOTE role all necessary EQUIPMENT will bePROVIDED.
A Day in the Life of a Military Benefits Specialist:
- Respond to an average of 80 or more inbound phone calls per day from retired military beneficiaries and medical providers.
- Receive calls from retired military beneficiaries regarding their claim questions and status. You will use our various systems to find the sometimes-complex information and be expected to patiently explain it in a way that is easy-to-understand.
- Quickly and efficiently respond to billing agents in hospitals and clinics regarding claim payment statuses, billing inquiries, and correcting billing errors as needed.
- Maintain a high level of accuracy in handling confidential information and records.
- Provide exceptional customer service to ensure a positive experience for each caller.
How do I know this opportunity is right for me? If you:
- Have strong communication and interpersonal skills, including the ability to effectively explain complex information.
- Have exceptional customer service skills and the ability to handle difficult situations with empathy and patience.
- Can multitask, prioritize, and manage time effectively in a fast-paced environment.
- Can maintain a high level of accuracy and attention to detail.
- Have proficient computer skills and willingness to learn new systems and processes.
What will I gain from this role?
- We offer a dynamic and challenging work environment, competitive salary and benefits package, and opportunities for growth and advancement. Don't miss this chance to make a positive impact on the lives of retired military beneficiaries and join our team as a Military Benefits Specialist!
Minimum Qualifications
- U.S. citizenship is required for this position due to Department of Defense restrictions
- High School diploma or equivalent
- 1 or more years of Customer service experience working with health insurance, medical claims and/or in a call center environment
Preferred Qualifications
- 2 or more years of experience in customer service in a health insurance and / or call center environment
- Ability to learn medical and insurance terminology
- Proficient in Microsoft Office products
- Be comfortable navigating dual monitor screens and between multiple programs at once
- Strong skillsets in multi-tasking, research, and problem-solving
Additional Information
- Start Date: Monday, December 11th, 2023
- Pay: $18.00 an hour
- Shift differentials available for late and overnight shifts
- Location: Work from home 100% remote, including training.
- For remote position, employee is required to meet remote worker requirements, including a designated workstation, a wired (Ethernet) connection to the network, and a minimum of 10Mbps downstream connection with at least 1Mbps upstream (can be checked at https://speedtest.net)
- To help strengthen communication, provide a sense of community, and improve the overall remote work experience, the assigned office community based on the position’s division is: Hampton, VA
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