As an Order/CSR Specialist, a typical day might include a mix of the following:
- Up to 8 hours on phone calls with customers, 5 days per week
- Resolve customer inquiries each day via phone, email, and chat
- Process orders, prepare correspondence and enter client orders with accuracy
- Handle shipping, tracking, and delivery inquiries
- Be friendly, empathetic, and professional with customers, in any circumstance
- Keep composure under stressful situations and escalations
- Highly motivated self-starter, detail and quality oriented and ability to handle multiple competing priorities.
- Must be a strong team player with a positive attitude and enthusiasm to get things done.
- Excellent communication (both written and verbal), interpersonal skills and experience.
- Other responsibilities as assigned by your manager
The details:
- Location: Fully remote within the US
- Hours: Monday-Friday, 6am-6pm PST with flexibility required as business needs dictate
- Physical requirements: Ability to handle long periods of both sitting and screen time
- Travel requirements: N/A
What you’ll bring to the table:
- Minimum 1 year experience in customer service resolving customer inquiries via phone, email and chat.
- Multi-tasking, prioritization, and managing time effectively
- Ability to hold yourself accountable and stay self-motivated
- Ability to work a flexible schedule including days, nights and weekends
- High school diploma or equivalent
- Basic Microsoft Office Suite skills and computer skills
- 40+ WPM
- Phone contact handling skills and, as well strong writing ability
- Accurate and fast data entry skills
- Problem-solving skills and attention to detail
What can help you really stand out:
- Experience in skincare or a closely related industry is strongly preferred
Approximate Salary Range Based on Experience and Location:
$18.00 - $20.00 USD/hourly
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