You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Location: We support US virtual working arrangements in the contiguous 48 states.
At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.
The opportunity:
The Data Intake Administrator will be supporting Stop Loss & Health Claims Services. This role will be assigned less complex data to manually enter data points into the designated template with a high level of accuracy. Individuals in this role will be subject to quality assurance audits and will be expected to escalate any data issues that arise to upper levels within the Data Intake team.
How you will contribute:
Accurately enter data into appropriate data intake template
Uses touch-typing to manually enter data elements from PDF reporting into data intake template
Meets established metrics for production
Meets established metrics for accuracy
Possesses basic knowledge in the Data Intake policies and procedures
Demonstrates the ability to adapt to new business processes with assistance from upper levels
Acts on one’s own or in a team when processing data submissions
Understands the importance of accuracy when processing data received
Escalates data issues to appropriate team member
Processes work items within the team’s standard turnaround time
Manages work items within GWEW
Communicates when more work is needed or when assistance is needed due work items not being completed in a timely manner
Understands the urgency for inputting the data into the system accurately in order to provide a positive client experience
Escalates data issues to appropriate team member
Positively supports team development by building individual skill level
Communicates regularly with Data Intake Team Leads to raise process concerns
Attends and actively participates in training provided
Works with Team Leads to identify training opportunities
Incorporates and utilizes Brighter Way in everyday work
Consistently presents positively during team discussions
Continuously looks to improve his/her skills by engaging in development opportunities
Generates continuous improvement ideas
What you will bring with you:
Medical coding and or data entry experience preferred
A basic understanding of the Data Intake policies and procedures
High level of detail orientation
Ability to work on one’s own as well as part of a team
Basic knowledge of Sun Life’s Claims Services
Possesses high level of accuracy
Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident, the salary range for this position is:
Southern region: $36,600 – 49,500 annually
Central region: $38,600 – 52,200 annually
Northern region: $41,300 – 55,800 annually
If you are a Colorado resident, the salary range for this position is $35,000 – 47,300 annually.
If you are a New York resident, the salary range for this position is $41,300 – 55,800 annually.
If you are Washington resident, the salary range for this position is $38,600 – 52,200 annually.
The full range minimum and maximum listed in the job posting is tied to the GCF level and job family.
We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.
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