Responsibilities:
- Liaise between Fanatics Collectibles and consumers by supporting all inquiries and issues.
- Model exemplary service through telephone, email, and direct mail channels.
- Delight consumers: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.
- Build and maintain relationships with repeat consumers.
- Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar.
- Additional duties as assigned.
Qualifications:
- Positive, consumer-minded individual with a passion to serve.
- General knowledge of trading cards and collectibles industry.
- Strong problem-solving abilities and attention to detail.
- Excellent interpersonal, verbal, and written communication skills.
- Able to multitask, prioritize, and manage time effectively.
- Proficiency in MS Word & Excel.
- Willingness to work through phone and e-mail interactions with customers.
- Willingness and ability to work flexible hours, including evenings and weekends.
$20 - $25 an hour
The salary range for this position is $20- $25/hour, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.
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