Carecentrix - $19-$27/hr Remote Customer Advocate

 

Location – 100% Remote
Start Date – Monday, May 6th 2024

Training & Nesting Period – 4 to 6 Weeks
Training & Nesting Hours – Monday – Friday 9:00am – 5:30pm EST

Available Shift After Training & Nesting: Monday - Friday 11:30am-8:00pm EST

 

Responsibilities

In this role you will:

• Act as main point of contact for escalated calls and requests
• Adhere and meet service level agreements and performance goals as set by the clients
• Monitor and/or complete production, as applicable
• Manage payer, provider and patient complaint resolution.
• Work with supervisors drive efficient case handling and quality.
• Work with supervisors to create efficient work plans and trending root cause.
• Support cross-functional process improvement efforts and provide feedback to other business partners.
• Perform other duties as required or assigned.

SECONDARY RESPONSIBILITIES

• Respond to calls/e-mails in a timely manner
• Be proficient with entering information into CART system
• Projects/spreadsheets – across all operations
• Act as a resource for Customer Service Representatives, line staff-research process issues
• Monitor sensitive State Reports

Qualifications

• High School Diploma or the equivalent
• 3 years of experience in an Operations/Production support role.
• Basic computer skills and data entry with speed and accuracy is required.
• Knowledge of department systems and processes, CareCentrix business protocols, and regulatory compliance (preferred). 

What we offer:

• Starting Pay for external hires is $19.00 / per hour + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more
• Advancement Opportunities, professional skills training, and tuition /exam reimbursement
• PayActiv - access earned income in between pay checks
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

CareCentrix maintains a drug-free workplace

APPLY NOW - CLICK HERE