Opportunities available for candidates nationwide.
Candidates local to our Orlando office can work full-time from home or work full-time on-site.
Position pay rate will be $17.00 per hour to start
Exciting customer relations position available supporting CVS retail pharmacy stores. Responsibilities include responding to customer calls made to our
In this role, you will serve as a customer advocate when researching, responding, or interpreting company procedures or policies with the ultimate goal of delighting our valuable pharmacy customers. Excellent communication skills are needed as you review and process incoming phone calls, emails, and letters and as you respond to customers either on the phone or via written communications. Collaboration skills are needed as you partner with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner. This position will provide customer service upholding our goals of delivery through the execution of responsiveness, reliability, and professionalism.
Available Work Shifts:
Candidate must be available between the hours of 9am–8pm, Eastern Standard Time. Must be available to work both Saturday and Sunday. Days off will be either Tuesday and Wednesday or Wednesday and Thursday.
Required Qualifications :
-Must have a minimum of 1 consecutive year experience in customer service.
-Excellent communication, organization and follow up skills.
-Ability to articulate program details to customers over the telephone and in writing.
-Strong PC skills along with the ability to toggle from different applications.
-Microsoft (MS) Windows-based applications and MS Office proficiency.
-Flexibility in work schedule and ability to complete paid company training program.
Preferred Qualifications :
-Bilingual in Spanish
-Prior inbound Call Center experience
-Previous experience working from home a plus
-Prior retail experience or Pharmacy experience
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