The Payer Engagement Specialist II - Remote is responsible for providing administrative support for all payer engagement notifications, e.g., new clinics, relocations, closures, TIN updates and acquisitions. This position will support new acquisitions and is also responsible for daily operation support, completing payer forms, sending weekly provider bulletins, and various other data verification activities as assigned.
Your Impact:
- Notify payers of any Hanger Clinic changes; such as, address, tax ID, Medicaid numbers
- Work within Salesforce system, as assigned, to ensure integrity of data is clean
- Update provider information that is transmitted to large and regional payers
- Create and manage assigned work in Salesforce cases and review regularly with manager or designee
- Distribute customized provider directories for large, national and regional payers
- Complete specific payer forms when the Clinic has a change of demographics
- Create cases to credentialing team for adding new clinics to payers as appropriate
- Confirm and track updates and submit case to add to Hanger billing system until project is completed
- Review, complete and return quarterly payer provider verification forms upon request
- Monitor payer central correspondence depository daily and disseminate to appropriate team members
- Produce reports and other ad hoc assignments as required
Minimum Qualifications:
Minimum
- High School diploma or equivalent
- 2 years of related experience
Preferred
- 3 years of provider servicing/customer service experience
- Healthcare experience
Additional Success Factors:
- Excellent customer service
- Good verbal, written and organizational skills
- Familiar with various type of software applications; such as, Salesforce and Acrobat
- Intermediate level user with Microsoft Excel and Word
- Attention to detail with the ability to quickly identify trends
- Able to multi-task and work independently in a time sensitive environment with a heavy workload
- Able to effectively interface with all levels of employee, management and external organizations
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
#LI-Remote
Pay range of $17.20 to $22.50 per hour + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.
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