Responsibilities:
- Independently manage the daily workflow of on-boarding new, and renewing existing users to the SportsRecruits platform
- Apply technical knowledge and creative problem solving to find efficient solutions to customer issues
- Handle customer requests and raise issues to the appropriate team members
- Analyze data to find opportunities to improve the product, build internal efficiencies as well as to troubleshoot customer issues
- Serve as the voice of the customer and collect feedback to drive improvement in the product
- Contribute to and help maintain existing and new customer-facing resources
Requirements:
- 1-2 Years of Customer Success Experience
- Passion for helping people
- Excellent written and oral communication skills
- Strong troubleshooting skills, analytical thinking, perseverance, and patience
- Proficient in Microsoft Excel
- Flawless attention to detail
- Ability to prioritize multiple projects and deadlines
- Strong desire to improve the experience of our users
- Understanding of college recruiting and the high school and club sports space
- Familiarity with software like Zendesk, Salesforce, and Gainsight is a plus
- Experience in the college athletic recruiting process is a plus
What we offer:
It’s important to us that our team is happy, and we're always looking for ways to improve our overall work culture and support our employees’ well-being. Here are a few of the benefits we offer at this time:
- Comprehensive medical, vision, and dental coverage
- 401(k)
- Unlimited time-off policy
- Option to work remotely or in our NYC WeWork Space
- Salary Range: $45,000 - $55,000 USD annually
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