The Tire Specialist II/Coordinator-Dispatcher II assesses and assigns appropriate Service Providers to make the requested repairs. This position also relays the estimated time of arrival and any delays to the customer and supervisor on duty. Work hours vary based on scheduling to provide market coverage. Service is provided 24/7/365.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Job Duties
- Assess and assign any/all open events.
- Verify proper authorization has been obtained to dispatch the event.
- Assign the appropriate and nearest Service Provider to make requested repairs.
- Advise the customer of the estimated time of arrival on the event and follow instructions per their requirements.
- Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
- Work with New Call/Follow Up reps to address problems as they arise.
- Handle overflow of new inbound events.
- Assist with the handling of follow-up as needed
- Assist New Call/Follow Up Reps as needed and as time permits.
- Assist in resolving customer inquiries.
- Other duties and projects, as assigned.
QUALIFICATIONS
Minimum
- High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field
- Requires strong knowledge of dispatching, multitasking and flexibility
- Excellent skills to work effectively with teams throughout organization
Preferred
- Degree in related discipline
- Experience in industry desired
Skills and Abilities
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Collaborative - Ability to work with others to find solutions.
- Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others’ message and intent and receives and processes feedback.
- Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
- Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients’ needs, understanding their concerns, and seeking to build trust.
- Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
- Interpersonal - Ability to develop and maintain relationships with others.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
- Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
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