What you’ll do
- Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time
- Own adoption and renewal goals for a portfolio of high-value customers
- Call, zoom, email and text our current customers to assess their engagement level with brightwheel, identify problems, drive resolutions, and identify product features that the customer would get value from
- Act as the “voice of the customer,” providing input to Product and Engineering teams as well as to upstream customer teams
- Partner with teams across brightwheel, including Sales, Marketing and Customer Success
Qualifications, Skills, & Abilities:
- Experience in sales or account management is helpful, but not required
- Proven track record of hitting/exceeding challenging goals. This could be in school, sports or professionally
- Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day)
- Exceptional skills identifying customer challenges / solutions and overcoming objections through tenacity, patience and endless empathy for our customers
- Excellent communication, organizational, time-management, and prioritization skills
- High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
- Preferred: Salesforce, basic excel /sheets, startup environment, early education
$19.24 - $19.24 an hour
Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. In addition, our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.
For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. In addition to equity, our annual cash compensation for this role in all US-based locations is an overall on-target earnings of $80,000 yearly. There is hourly rate of $19.24 USD (which comes to $40,000 yearly at 40hr/week) with an additional variable of $40,000. Lastly, we include a competitive, uncapped commission plan.
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