What Customer Operations Support contributes to Cardinal Health
Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Shift: Monday-Friday 10:00 am - 6:30 pm EST
REMOTE DETAILS: You will work from home, full-time.
As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.
Responsibilities:
- Offer professional and timely service as a representative of Cardinal Health at-Home
- Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
- Provide problem resolution for order issues in a timely manner
- Demonstrate excellent communication skills
- Must be able to multitask in a fast paced environment
- Team-oriented mindset
- Demonstrate a passion for healthcare
- Strong organizational skills and attention to detail
Qualifications:
- High school diploma preferred
- 2-4 years experience in Customer Service preferred
- Prior computer experience using Microsoft Office systems required
What is expected of you and others at this level
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
Anticipated hourly range: $15.00-$21.19 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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