The National Domestic Violence Hotline operates 24/7. The advocate responds to incoming calls, chats, and texts from intimate partner violence victims, supporters, the public, and service providers to support and shift power back to those affected by relationship abuse. The advocate provides anonymous and confidential services including information, emotional support, referrals, and options to increase safety and to work towards creating a world where all relationships are healthy and free from violence.
The Hotline requires all advocates to complete a mandatory 4-week training program. This training will be conducted entirely online, attendees must be present, free from distractions, and visible on camera for the duration of each session. The training is scheduled from October 7th to November 1st 2024, Monday through Friday, from 8:00 am to 4:30 pm PST.
Compensation: $20.09/hour, plus shift & language differential (if applicable) - Shift differentials are based on Central Time.
- Shift Differential (3:45 pm - 9:45 pm Monday - Friday): $1.00 per hour
- Shift Differential (9:45 pm - 7:15 am Monday - Thursday): $2.00 per hour
- Shift Differential (7:15 am - 9:45 pm Saturday and Sunday): $1.75 per hour
- Shift Differential (9:45 pm - 7:15 am Friday, Saturday, Sunday): $2.50 per hour
- Bilingual Differential: $1.25 per hour
Essential Responsibilities & Duties
• Provide advocacy services with a social justice and racial equity lens based on The Hotline’s Crisis Intervention Model, including safety assessment, education, and referrals to contacts as appropriate.
• Utilize critical thinking and strategic questioning skills to assess and appropriately respond to contacts.
• Consistently and accurately collect and record required caller information into the database system.
• Actively maintain a basic understanding of the dynamics of intimate partner violence and healthy relationships.
• Respond with compassion and awareness to people of various diverse backgrounds and identities.
• Utilize a social justice and racial equity lens, to communicate with integrity with all members of The Hotline staff and contacts.
• Utilize resilience strategies to deal with stressful situations, and to navigate contact crisis situations.
• Comply with the confidentiality policy and respect the confidentiality of all.
• Attend required meetings and trainings, including, but not limited to, advocate team meetings and in-service training, which may be scheduled outside the advocate’s normal work hours.
• Adhere to the assigned schedule, which requires availability during inclement weather and assigned holidays to ensure 24/7 hotline coverage.
• Be accountable and dependable, as it pertains to remote work responsibilities, and in-person activities as needed.
Education & Experience Required
• High school diploma or equivalent.
• A minimum of one year of continuous work experience in customer service, social services, call center, or related work.
• Experience with computers required. Proficiency in Microsoft Windows, Office 365 (including Microsoft Outlook)
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