Rocket Money - Non Phone Chat Support $20-$24/hour

 

ABOUT ROCKET MONEY 🔮

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

We’re currently looking for a full-time Customer Experience Associate who shares this mission and wants to contribute to our support team as we continue to grow.

ABOUT THE ROLE 🤹‍♀️

• Use an online chat platform to talk with Rocket Money's members.
• You’ll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues.
• Provide resources and guide members on how to maximize their Premium Memberships.
• Escalate technical issues to the engineering team and communicate solutions to members.
• Draft support articles and assist with creating member tutorials.
• Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features.
• Other duties as assigned by supervisor.

Only short-listed candidates will be contacted for an interview.

ABOUT YOU 🦄

• You have an interest in personal finance and a desire to see others succeed in managing their money.
• Great Communication -- Your writing is impressive and you love talking with people!
• Empathetic -- You're able to relate to and validate our member's experiences and find meaningful solutions to make the situation better.
• Proactive Problem Solving -- you’re able to identify possible issues and potential resolutions.
• Workflow Management -- You know how to efficiently balance multiple competing priorities.
• Taking Initiative -- You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
• Self-Motivation -- You're committed to improving professionally and personally. You love to push yourself to the limits of your ability.
• Customer service experience in a B2C tech company is a plus!

 

WE OFFER 💫

• Health, Dental & Vision Plans
• Competitive Pay
• 401k Matching
• Unlimited PTO
• Lunch daily (in-office only)
• Snacks & Coffee (in-office only)
• Commuter benefits (in-office only)

 

Additional information: Salary range of $20 - $24/hour + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

APPLY NOW - CLICK HERE