WORLD TRAVEL HOLDINGS
What you’ll receive…
- Training: Paid training, as well as on-going development to help you grow in your role and career.
- Pay: You will receive an hourly base pay of $15/hour plus bi-weekly incentives based on performance.
- Equipment: We’ll provide you with the computer equipment and headset needed to work remote.
- Support: You are home but not alone! Our internal support team is available real-time to help you be successful.
- Benefits:Eligible 90 days after hire to include medical, dental, 401K, paid time off, and more.
- Travel Perks:Experience the industry through deeply discounted cruises, access to travel agent rates, an annual rewards cruise for top agents, and much more.
UNITED HEALTH GROUP
The Provider Customer Services Call and Chat Representative will be supporting providers that care for our members. They are responsible for providing responses to questions that may include Benefits and eligibility, Billing and payments, Clinical Authorizations, EOB, and Behavioral health either by phone call or concurrent chat.
This position is full-time (40 hours / week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35 AM – 7:05 PM CST. It may be necessary, given the business need, to work occasional overtime, weekends, and / OR some holidays.
We offer 12 weeks of paid training. The hours during training will be 8:00 AM – 4:30 PM CST from Monday – Friday. Training will be conducted virtually from your home.
If you are located within Eastern, Central OR Mountain Time Zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Primary Responsibilities:
- Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues
- Service Providers in a multi – channel environment including call, concurrent chat, as required
- Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
- Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
- Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls / messages, escalations, and provider dissatisfaction
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
- Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
- Influence providers to utilize self – service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution
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