AAA is hiring for Full-Time & Part-Time Emergency Roadside Telephone Responders for our Virtual Call Center.
**This is a work from home customer service position**
**Candidates MUST live within one of the following states to be considered**·
·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia
Benefits:
- Competitive Hourly Rate: The starting base compensation for this position is $10.05 to $19.25 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
- Paid Three Week Virtual Training
- All required computer equipment will be provided to you by AAA Club Alliance
- 8% Shift Differential when working regular scheduled shift after 3:00pm EST
- Health Insurance (Medical, Vision, Prescription Drug and Dental)
- Flexible Spending Accounts
- Wellness and Health Advocate Programs
- 401(k) with Employer Match
- Free AAA Membership and more
Requirements:
- A quiet, private work space free from distraction or interruption
- Previous Salesforce experience preferred but not required
- Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment. Wireless, DSL, Hot Spots, Satellite or shared/public internet connection is not authorized and is prohibited
- Successful completion of three week virtual training class
- Ability to work weekends, overtime and/or holidays is required and can be needed specifically during times of inclement weather
- This position does not allow the flexibility to provide care to others in the household
Qualifications & Experience:
- High School Diploma or equivalent
- One year customer service experience, call center/inbound call taking experience preferred
- Effective written and oral communication skills
- Ability to multi-task, seek resolution and remain professional during times of high call volume in a fast paced work environment
- Proficient computer use, typing skills and attention to detail
- Familiarity with maps and map reading are preferred
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