Pay is based on location!
Must reside in the following states to be considered for a Seasonal Role:
AZ, AR, CA, CO, CT, DC, FL, GA, ID, IL, KS, LA, MA, ME, MN, MO, MT, NH, NJ, NY, NV, NC, OK, OR, TN, TX, UT, VA, WA, WI
Please note: This is a remote seasonal role, starting in October through December 2024. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!
The Role:
Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers
CSRs use their problem-solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. Reporting to a Customer Service Team Supervisor, CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Minted CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer. Our operation is open 7 days per week, and candidates must be available to work evenings and weekends. The hours & schedule for the role are variable.
#LI-AN1 #LI-Remote
You Will:
- Provide excellent customer service through various channels including live chats, emails, and phone calls.
- Address customer inquiries, concerns, and issues promptly and professionally
- Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
- Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
- Use support tools & training including our knowledge base to provide a seamless customer experience
- Identify opportunities for improving the customer experience and share those with Customer Service leadership
- Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs
You Are:
- Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high-volume environment
- Able to take direction and quickly learn new procedures, processes, and products
- Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
- Able to utilize various customer service tools, software, and systems to effectively manage customer interactions
- Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy
You Have:
- A Bachelor’s degree or equivalent work experience
- 1+ years of experience working with customers (preferably at a premium brand)
- Excellent written and verbal communication skills
- High attention to detail, are organized, and able to follow through
- Experience with Salesforce or other CRM software a plus
- Experience working on a Mac computer a plus
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