Do you enjoy helping people with acquiring their financial freedom? If yes, then Symetra has an exciting opportunity for you to join our team as a Customer Service Representative!
About the role
Responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal. Is proficient in servicing all product types, with consistently increasing transaction knowledge.
What you'll do in this role
- Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.
- Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
- Required to document detailed and concise notes on all interactions.
- Train and assist Associate CSRs.
- Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
- Perform additional tasks at the request of management.
Compensation
Hourly Salary Range: $21.00- $31.96 plus eligibility for annual bonus program
Who you are
- Associate CSR skills, plus: proficient written and verbal communication skills.
- Strong multi-tasker and adept at using tools and resources available.
- Proactive with customer, anticipating needs.
- Ability to show empathy and ability to mentor new hires.
- High school education or equivalent experience.
- 6 months to a year experience working as an Associate CSR or equivalent experience.
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