BROADPATH - REMOTE HEALTHCARE CUSTOMER SERVICE
Responsibilities
- Explain medical plans to members, pharmacies, any additional verified call with whom agents work with to resolve member issues.
- Handle updates to members accounts, such as adding/editing basic information (Address, Telephone, PCP, etc.) Have excellent schedule adherence – time management is a must.
Job Description
Customer Service Specialist
Do you consistently bring a positive attitude and contagious energy to all interactions with customers and team members? Are you passionate about delivering exceptional service and exceeding customer expectations? If so, we have an exciting opportunity for you. We're looking for a team member who shares our commitment to going above and beyond the standard "customer service" to leave a lasting, positive impression on our customers.
What You'll Accomplish
Enroll members in both virtual and in-person capacities, achieving high onboarding rates and providing an exceptional service experience.
Support a smooth transition for the member between marketing, customer support, and the health coach, providing high touch, personalized service along the way.
Impress all members with a delightful first representation of Hinge Health.
Manage a caseload of members with high satisfaction scores and while achieving onboarding targets.
Contribute to the development of a new and growing team in a hyper growth company.
Basic Qualifications
Ideally located in Oklahoma, New York State, Georgia, Texas, or North Carolina to support heavy event areas.
2+ years of experience of professional member-facing customer service experience
Excitement to travel! We are looking for staff who are willing to travel locally and nationally for events – we need at least 25% dedicated time for travel for each staff member.
0 Comments