Urgent - Customer Service Rep (Full Time)
Work at Home: YES IT SAYS KENTUCKY BUT FOR ALL THE USA
Temporary opportunity
Pay: $17.20 plus $4.93 health and welfare.
Since a temporary opportunity, health and welfare will be paid out. Earn $22.13 per hour!
This position will provide temporary support to those impacted by catastrophic weather.
The Call Center Reps will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. The Call Center Rep will use various web-based systems to answer customer inquiries. Responsibilities may include:
- Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
- Document each customers inquiry information into a database.
- Verify customers information, making corrections and updates as needed.
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
- Follow-up with callers as necessary.
- Use statistical contact center data to make improvements to performance.
- Outbound calling for surveying to obtain client specific information.
- Shift and Schedule adherence.
Requirements:
- High School Diploma or GED
- High speed, wired internet at speeds of 25 Mbps download and 3 Mbps upload
- Must have US Citizenship
- Ability to obtain and maintain security clearance
- Prior call center or customer service experience highly desired
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
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