Hiring for multiple positions!
Location – 100% Remote
Start Date – Monday, February 10th 2025
Hourly Rate - $17.50/hr. + Monthly Bonus Incentive opportunity
Training & Nesting Period – 4 to 6 Weeks
Training & Nesting Hours – Monday – Friday 9:00am – 5:30pm EST
Available Shift After Training & Nesting: Monday - Friday, 8:30AM- 5:00PM EST
Responsibilities
This role is for you if:
- You can demonstrate excellent empathy and the patience to deal with difficult callers or complex requests.
- You have strong attention to detail.
- You can comply with all company policies, including HIPAA/PHI.
- You strive to meet/exceed individual performance goals in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives.
- You are fun to work with! We are looking for team members who bring joy to the work they do.
Qualifications
- High School Diploma or GED.
- Minimum 2 years Customer Service experience in a call center environment.
- Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.
- Ability to navigate dual monitors and multiple applications.
- Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).
- Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).
- Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings.
Internet Requirements:
- Speeds: 2mb/10mb upload and 10mb/25mb download or higher
- High-speed Internet: Fiber or Cable connection required
- DSL, Satellite, Wireless and Hotspot are prohibited due to poor connections
- While working, required to hardwire with an ethernet cable
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