Position Summary
This customer service position interacts directly with customers to answer questions, solve problems, provide education, and maintains our company’s reputation for high-quality service. It requires independent and self-directed performance. The primary function is to effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.
Work Schedule(s) Available:
11:30pm - 8:00am EST (Tuesday-Saturday)
10:00pm - 8:30am EST (Tuesday, Thursday, Friday, Saturday)
**Must live within 75 miles of our Specialty Sites in Monroeville, Pa or Orlando, FL**
Required Qualifications
- One year experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
- One year work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- One year computer keyboarding experience, skills and aptitude
Preferred Qualifications
- Prefer healthcare work experience and familiarity with benefits, insurance, prescriptions, medical terminology
Knowledge, Skills & Abilities:
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. Creative problem solvers with a passion for excellent customer service.
- Customer service orientation and ability to adapt/respond professionally
- High volume phone contact handling and verbal communication skills including active listening
- Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications
- Ability to multi-task, prioritize and manage time effectively
- Problem solving skills, conflict resolution, and ability to think under pressure
- Use of empathy and patience when dealing with confused or irate customer
- Attention to detail
If hired with certification/license, the expectation is to maintain the certification/license.
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