💻 CAMPING WORLD - REMOTE LIVE CHAT JOB
Camping World is seeking a Digital Live Chat Agent for our growing team.
This is a perfect entry level position into our fast-growing company. If you are a person who is committed to providing a great customer experience, while striving for exceptional results, this is the position for you. Many of our customers are entering the camping lifestyle for the first time. As a Live Chat Agent, your focus will be to help customers begin their purchasing experience with Camping World.
If you are interested in a new challenge and enjoy working in a fun environment, we ask that you please apply - We'd love to have you join our team.
*** This role is scheduled for evenings and weekends****
💻 CVS - CLAIMS BENEFITS SPECIALISTS $17-$28/hour
Required Qualifications
- 1-2 years experience working in Customer Service.
- Possess strong teamwork and organizational skills
- Strong and effective communication skills
- Ability to handle multiple assignments competently through use of time management, accurately and efficiently
- Strong proficiency using computers and experience with data entry.
Preferred Qualifications
- Experience in a production environment.
- Healthcare experience.
- Knowledge of utilizing multiple systems at once to resolve complex issues.
- Claim processing experience preferred but not required.
- Understanding of medical terminology.
Education
High School or GED equivalent.
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
Responsibilities
- Provide friendly, expert support to Substack creators and their subscribers via email and live chat.
- Your day-to-day will consist of:
- Providing live chat coverage for up to (but no more than) 50% of your time (or 4 hours per shift)
- Attending daily team meetings and contributing to team operations (up to 20% of your time)
- Remaining time will be spent providing support via email
- Collaborate closely with Support team and other colleagues across the company to solve user concerns effectively and efficiently.
- Demonstrating urgency and discernment when escalating user issues and feedback to Engineering, Product, and other teams.
- Being a frequent user of the Substack app and staying informed about product and company updates.
Requirements
- You love helping people and find it rewarding to solve their problems.
- You’re a great communicator, both in speech and writing.
- You’re comfortable with ambiguity and working in a fast-paced startup environment.
- 2+ years of experience working with Support, Engineering, and/or Product teams, including experience with live channels.
- You can provide solutions for a wide variety of technical support challenges.
- Alignment with Substack’s mission to build a new economic engine for culture and experience as a Substack subscriber (experience as a creator is a plus!)
- Zendesk and Stripe experience is a plus.
- Direct experience with coding languages (JavaScript and HTML) and third party APIs (Stripe) is a plus.
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